Know the Legal rules before access
Our Legal position covers who may open an account, how identity and phone details are checked, and when access is available where local law permits. The rules also explain how we record wallet activity connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account requests.
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A payment label does not change your obligations under Indonesian law or our account terms. Before opening an account, read the access conditions, provide accurate details, and keep your login information private. If a policy question affects a pending wallet action, use the signed-in account help
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route and include the relevant receipt or reference. We may pause an account action while we check identity, payment ownership or a legal request; that step protects the policy process rather than changing the published terms.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.